Refund Policy

Eligibility

Self-paced digital courses may be refunded in full within 14 days of purchase if less than 20% of modules have been marked complete and downloadable worksheets have not been bulk-exported. Live consultation packages may be refunded if cancelled at least 48 hours before the scheduled session.

Timeframe

Submit refund requests within the eligibility window above. Requests received after the window are reviewed only for exceptional circumstances such as duplicate charges.

Full and partial refunds

Full refunds apply when eligibility criteria are met. Partial refunds may apply when a multi-session Employer Briefing is cancelled after preparatory materials have been customized; in that case we retain a preparation fee of up to 25% of the package price.

Non-refundable items

• Completed live sessions
• Custom document reviews already delivered
• Third-party fees charged by payment processors when a refund is outside the eligibility window

Refund process

Email info@pro-automation.digital with subject “Refund request”, your full name, purchase reference, and reason. We confirm receipt within two business days and issue a decision within ten business days.

Processing time and method

Approved refunds are returned to the original payment method within 5–10 business days after approval, depending on your bank or provider.

Cancellation

You may cancel an upcoming Orientation Call or Employer Briefing by email. Cancellations inside 48 hours may be rescheduled once; otherwise the session fee may be retained.

Exceptions

Mandatory consumer rights under German law remain unaffected. If a service is unavailable as described at purchase, you may request a remedy including refund.

Contact for refund requests

info@pro-automation.digital · 08191 49 98 12 · Street: Schillerstrasse 34; City: Schwifting; State/province/area: Freistaat Bayern; Zip code: 86940; Country: Germany